We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
In this policy, “we”, “us” and “our” refer to data controller name. For more information about us, see Section 13.
This document was created using a template from SEQ Legal (seqlegal.com).
How we use your personal data
In this Section 3 we have set out:
the general categories of personal data that we may process;
in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
the purposes for which we may process personal data; and
the legal bases of the processing.
We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your personal data that are provided in the course of the use of our services (“service data”). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process identify general category of data. The source of this data is you. This data may be processed for specify purposes. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Providing your personal data to others
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
the payment of a fee (currently fixed at GBP 10); and
the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
1 Cookies used by our service providers
1 Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via your browser settings.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
This website is owned and operated by Hydroheat Boiler Installations
Our principal place of business is at 194 Upper Eastern Green Lane, Coventry, CV5 7DP.
You can contact us:
by post, to the postal address given above;
using our website contact form;
by telephone, on the contact number published on our website; or
by email, using the email address published on our website.
We are very pleased with the service we receive from hydroheat. Great local company that we found a couple of years ago and reasonably priced. They... have replaced our boiler and regularly service it too. Also fixed an issue with a newly installed radiator that our builder never came back to sort. Highly recommend them.read more
Well, what can I say. Ben was fantastic, professional, friendly and caring.I booked HydroHeat to fit my Google Nest and do a boiler service, which... needed repairs. Fortunately, for me, Ben was super skilled to fix this within 48 hours!Will be using him for all my heating work moving forward!read more
Simply the best. Been with Hydroheat since 2020, they installed the full system in my home back in '20 and serviced it regularly every year. Top... notch specialists, easy to book and competitive reasonable prices. Couldn't recommend them enough!read more
After my boiler broke down when the temperature dropped, Ben was able to come and fit a new one within a week. He was knowledgeable, informative and... professional throughout. He turned up on time and finished within a timely manner. Would definitely recommend to anyone who’s looking for any boiler related issuesread more
Have Used Hydroheat for Boiler Service for last 5 years and had excellent service from the Company. Always have had advice from them if any... additional issues / work noticed when service work carried out . Would recommend this company for anyone looking for Boiler Service/ Installation of new Systems.read more
Ben was very professional installing a full central heating system which included putting the new boiler up into our loft instead of a bedroom... cupboard where the old one had been. Due to us having new windows installed at the same time Ben had to come back a few days later as a new wall had to be built under a window where the radiator was to be installed and he got the job done no problem.Hydroheat kept us up to date via texts and emails and i would recommend them to anyone.read more
Hydro Heat customer service is second to none. The communication was fantastic with up to date texts and emails. The care taken with my property was... brilliant. I never new there were actual trade people who show this level of professionalism. Would not hesitate to recommend these guys. They are a credit to there professionread more
Ben and Hydroheat havebeen without a doubt the best tradesman I have ever dealt with. Fantastic communication, up to minute arrival time and on... time, full professional job, taking the time to explain everything, show receipts for parts, quick, efficient and clean... super helpful and has a genuine care for his customers, utterly faultless. I never knew tradesmen like this actually existed...read more
Fantastic company to deal with, easy to contact and great communication, Ben provided my quote, arrived on time and completed all the work which was... a full flush of my heating system and install a magnetic cleaner.read more
Great service from Hydroheat. Boiler installed 7 years ago and then serviced every year without any hiccups. Nice yearly reminder about booking... service. Overall fantastic experience with the company.read more
Ben has been amazing this week. Came to service our very old boiler just over a week ago. Within 10 minutes it had failed some of the safety checks... and we were talking about new boilers. Ben talked us through our options and didn’t charge us for the service.Fast forward to a week later and we’ve already had our new boiler fitted ready for the colder months.HydroHeat offer a very professional, friendly service and I would recommend to anyone. Thanks Ben!read more
From Geoff Barton , Had boiler serviced had one radiator changed ,found the work was neat and tidy they were very helpful and friendly arrived when... they said work was excellent , would recommend Hydro heat Plumbing great job. on the 12/9/22 had heating boiler serviced excellent job neat clean tidyread more
Had a service booked Ben was here before 8.00 am, fault was found on the boiler the boiler was made safe Ben came back next day and had violet... working again all ready for winter. Couldn't ask for better service.read more
I had a service done the boilerBen the engineer was very courteous and professional a credit to the company.I will have no hesitation in using them... again and recommending themto Family and FriendsOne very very happy customer.read more